Executive summary

“At the beginning of 2010 with the establishment of a Special Committee for Global Quality, I was appointed  Chief Quality Officer for Europe to lead the process  to re-instate Toyota’s reputation for quality, durability and reliability. “

Using an Integrated Approach, the car industry is working with suppliers, regulators, fuel companies, infrastructure providers and users of vehicles to make a significant contribution to reducing greenhouse gas emissions from road transport. This will help realise our corporate vision of de-carbonising automotive transport.

Key figures

Environmental Performance
Our CO2 emissions from our European Manufacturing Companies totaled 228,000 t CO2 in FY09 down from 261,000 t CO2 in FY08. At the same time the CO2 average emissions from Toyota vehicles decreased to 132.2g/km from 145g/km.

Social Performance
We directly employ over 20,000 people in our Head Office (Evere & Zaventem), our European parts distribution centre, our European Manufacturing Companies, and in our majority owned National Marketing and Sales Companies. Thousands more are employed indirectly through our retailer and supply chain network.
Toyota’s European social contributions totalled € 4.2 million in FY09.

Economic Performance
Our net revenue was €16,390 million in FY09, compared to €20,925 million in FY08. Our total market share in Europe is 4.9%.

View all Key Figures

Vision & strategy

“Our vision is to be a leading player in the European automotive industry by taking a ‘Customer First’ approach to safety, quality and the environment, and ensuring we meet and exceed the expectations of our customers, partners and communities.

This vision gives our company and employees direction. To achieve our vision, we have a formal planning and target-setting process. Our planning and governance structures allow us to be responsive when faced with major issues,.”

Didier Leroy, President, Toyota Motor Europe
Managing Officer, Toyota Motor Corporation